FAQ
Q: Are you factory or trading company?
A: Founded in 1997,located in Wuhan,Leadjet is an integrated industrial and trade enterprise which has 31 branches and offices all over China.We sincerely invite you to visit our enterprise!
Q: Is your machine avaliable to my product?
A: Show us your product and the content you want to print on, we can print on the sample and send the video to you. And you can also deliver your sample to us, we print on the sample and deliver it back to you.The freight shall be borne by the buyer.
Q: I have never operated inkjet printer before, is it easy to operate on?
A: We will provide English Service Manual and you can also view our Youtube about the operating video, there is no problem for you even if you didn’t know it before.
Q: How about the ink consumption?How long can a bottle of ink be used?
A: It’s related to the content you print on and your daily capacity.A bottle of 700ML ink can print 10 million pieces information of 35 characters.The proportion of ink and solvent is 1:8 and the warranty of ink is 1 year. For most customers,a bottle of ink can be used for 3 months.
Q: What if the machine is broken?
A: We will solve your problem by three steps:
1, Please take a video of the problem to us.
2, Our professional after-sales engineer will test on the problem and provide you a solution.
3, It’s avaliable to free-replace spare parts within guarantee period, and we can also provide you related videos of replacement.The freight of spare parts shall be borne by buyer.
Q: What about your service?
A: We offer 7*24 hours online service,please contact us.
